Shipping policy

Last Updated: 25 February 2026

This Shipping Policy forms part of the Terms of Service of Home Fix India (“Company”, “we”, “us”, or “our”). By placing an order on our website, you agree to the terms outlined below.

1. BUSINESS MODEL DISCLOSURE

Home Fix India operates using a dropshipping and third-party fulfillment model.

This means:

  • Products may be shipped directly from domestic or international suppliers.

  • Packaging, branding, and shipment origin may vary.

  • Multiple items ordered together may be shipped separately.

  • Fulfillment timelines depend on supplier processing times.

We are not the manufacturer of all listed products unless explicitly stated.

2. ORDER PROCESSING TIME

  • Orders are processed within 1–3 business days after payment confirmation.

  • COD orders may require telephonic or SMS verification before dispatch.

  • Orders are not processed on Sundays or public holidays.

We reserve the right to delay dispatch due to:

  • Stock verification

  • Fraud checks

  • High order volumes

  • Supplier delays

3. SHIPPING TIMEFRAME (INDIA)

Estimated delivery timelines:

  • Metro Cities: 4–7 business days

  • Non-Metro Cities: 5–10 business days

  • Remote Locations: 7–14 business days

These timelines are estimates only and are not guaranteed.

4. SHIPPING CHARGES

  • Shipping charges (if applicable) are displayed at checkout.

  • Free shipping offers may apply to selected products.

  • We reserve the right to modify shipping fees without prior notice.

5. CASH ON DELIVERY (COD) SHIPPING POLICY

For COD orders:

  • Orders may be verified via phone, SMS, or WhatsApp before dispatch.

  • Unverified orders may be cancelled without notice.

  • Customers who repeatedly refuse COD orders may have COD disabled permanently.

  • Accurate contact information is mandatory.

We reserve the right to deny COD service at our discretion.

6. RISK OF LOSS & TITLE TRANSFER

Ownership (title) and risk of loss pass to the customer once the order is handed over to the shipping carrier.

Home Fix India shall not be liable for:

  • Delays caused by courier companies

  • Loss after confirmed delivery

  • Theft after delivery

  • Customer unavailability

7. SHIPPING DELAYS DISCLAIMER

We are not responsible for delays due to:

  • Courier company issues

  • Weather conditions

  • Natural disasters

  • Government restrictions

  • Strikes or lockdowns

  • Customs clearance

  • Supplier processing delays

  • Force majeure events beyond our control

Delivery timelines are indicative only.

8. INCORRECT OR INCOMPLETE ADDRESS

Customers are solely responsible for providing accurate shipping details.

If an incorrect or incomplete address is provided:

  • We are not liable for non-delivery.

  • Reshipping charges will be borne by the customer.

  • Refunds may be reduced by actual shipping costs incurred.

9. FAILED DELIVERY ATTEMPTS

If a courier attempts delivery and the customer:

  • Refuses delivery

  • Is unavailable

  • Provides incorrect contact details

The order may be returned to origin.

In such cases:

  • Refunds (if applicable) will exclude shipping costs.

  • COD charges and reverse logistics costs may be deducted.

10. MULTIPLE SHIPMENTS

In case of multiple products:

  • Items may arrive in separate packages.

  • Different tracking numbers may be issued.

  • Separate suppliers may handle fulfillment.

This does not qualify as incomplete delivery.

11. DAMAGED OR LOST PACKAGES

If your package arrives damaged:

  • Notify us within 48 hours of delivery.

  • Provide unboxing video and photographic proof.

Failure to provide evidence may result in claim rejection.

If a shipment is marked delivered but not received:

  • We will investigate with the courier.

  • Final decision will depend on courier confirmation.

12. INTERNATIONAL SHIPPING (IF APPLICABLE)

If international shipping is offered:

  • Customers are responsible for customs duties and import taxes.

  • Delays due to customs are not our responsibility.

13. FORCE MAJEURE

We shall not be held liable for delays or failure in delivery due to events beyond our reasonable control including but not limited to:

  • Natural disasters

  • Pandemics

  • Government actions

  • Transportation disruptions

14. POLICY CHANGES

We reserve the right to update this Shipping Policy at any time.

Continued use of the website after updates constitutes acceptance of the revised policy.

15. CONTACT INFORMATION

For shipping-related inquiries:

Email: pawarrushi968@gmail.com
Business Name: Home Fix India

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