Refund policy

Last Updated: February 25, 2026

At Home Fix India, customer satisfaction is important to us. As we operate under a dropshipping model, certain return and refund conditions apply. Please read this policy carefully before making a purchase.

1. Return Eligibility

You may request a return if:

The product was delivered damaged
The wrong item was delivered
The product has a manufacturing defect

Return requests must be made within 7 days of delivery.

To be eligible for a return:

The item must be unused
The product must be in its original packaging
All tags, labels, and accessories must be intact

2. Non-Returnable Items

The following items are not eligible for return:

Used or damaged products caused by customer misuse
Products returned without original packaging
Customized or personalized products
Clearance or final sale items
Minor color or design variations (due to screen differences)

3. Damaged or Incorrect Product

If you receive a damaged, defective, or incorrect item:

Contact us within 48 hours of delivery
Provide clear photos and an unboxing video (if available)
Email us at: pawarrushi968@gmail.com

Failure to provide required proof may result in rejection of the claim.

4. Refund Process

Once your return request is approved:

Refunds will be processed within 5–7 business days
Refund will be credited to the original payment method
For Cash on Delivery (COD) orders, refunds will be processed via bank transfer

Please note:

Shipping charges (if applicable) are non-refundable
Processing time may vary depending on your bank or payment provider

5. Order Cancellation

Orders can be cancelled within 12 hours of placing the order
Orders that have already been shipped cannot be cancelled

6. Shipping & Dropshipping Disclaimer

Home Fix India operates using third-party suppliers and logistics partners. Therefore:

Return pickups may depend on supplier policies
Replacement timelines may vary
Delivery delays caused by courier services are beyond our control

7. Late or Missing Refunds

If you haven’t received your refund:

Check your bank account again
Contact your card issuer or bank
If the issue persists, contact us at pawarrushi968@gmail.com

8. Contact Information

For any return or refund-related queries:

📧 Email: pawarrushi968@gmail.com
📍 Address: Sangavi, Baramati, Pune, Maharashtra – 413102, India